Pricing, Limits, and Settlement Rules gro.now (b2b)

Revision v.1 dated 2 April 2026

General Provisions
Key Definitions
Limits and Calculation Procedures
Functionality, Trial Features, and Service Development
Marketing Bonuses and Special Options
Prices, Currency, Invoices, and Taxes
Invoicing and Payment Procedure
Jurisdiction-Specific Regulatory Features
Auto-renewal and Subscription Changes
Additional Services and Excess Usage
Refunds, Service Credits, and Absence of Acceptance Certificates
Amendment of Rules
Previous Revisions

1. General Provisions

1.1. Document Status
These Pricing, Limits, and Settlement Rules for gro.now (b2b) (hereinafter – the Rules) govern pricing, limits, settlements, payments, bonuses, Add-ons, Excess Usage, as well as trial and other special modes of the Platform.

1.2. Replacement of Previous Document
These Rules supersede the "gro.now Platform Billing Policy (b2b)" and govern both matters previously related to billing and associated issues of pricing, limits, and special options.
Previous revisions of the Billing Policy are maintained in the version archive at the end of this document. You may review them via the links provided at the conclusion of this document.

1.3. Relationship with the User Agreement
The Rules are an integral part of the User Agreement for gro.now (b2b) platform clients (https://www.gro.now/legal/terms) and are applied in conjunction with it, unless otherwise expressly provided by a signed contract, order, invoice, commercial proposal, or other document having priority in the relevant part.

1.4. Framework Nature
The Rules are of a framework nature. They do not fix an exhaustive list of tariffs, their names, prices, limits, composition of functions, bonuses, add-ons, trial functions, or other variable parameters.

1.5. Determination of Variable Parameters
Current tariff names, prices, limits, functional scope, bonuses, add-ons, the status of individual options, and other commercial and product parameters are determined:
a) on the current gro.now pricing page (https://www.gro.now/en/pricing); and/or
b) in a specific invoice, order, the Platform interface, or another applicable document of the Provider.

1.6. Dynamic Nature of Tariffs
Changes to tariff names, prices, limits, functional scope, bonuses, add-ons, descriptions of options, and other variable parameters do not require an amendment to these Rules, provided that the basic rules for their interpretation, application, or calculation remain unchanged.

1.7. Role of the Pricing Page
The gro.now pricing page (https://www.gro.now/en/pricing) is part of the contractual documentation to the extent that it defines the current commercial and product parameters of a tariff, including tariff names, limits, functional scope, and available options.

1.8. Marketing and Interface Phrasing
Short phrasings on the pricing page, in the interface, product cards, tooltips, banners, and presentations are used for convenience.
The legal interpretation of limits, accounting units, settlements, and special modes is determined by these Rules and other applicable documents.

1.9. Legal and Commercial Names of Access Modes
Terms such as "Free Tariff," "Demo Access," "Archive Mode (Archive)," as well as other designations for access and Platform usage modes used in these Rules, are legal designations for the respective access models and do not imply an obligation for the Provider to use the same names on the pricing page, in the Platform interface, in an invoice, order, commercial proposal, or other applicable document.
A corresponding mode may be designated by a different commercial, marketing, or interface name (e.g., "Free") if it reasonably follows from the context, description of functions, limits, and terms of use that it refers to the corresponding mode.

1.10. Individual Commercial Terms
For a specific Client, individual commercial parameters may be clarified or individualized in an invoice, order, signed contract, or supplementary agreement. In such instances, the terms of the respective document shall apply.

1.11. Local Priority of Special Documents
If an invoice, order, commercial proposal, signed contract, or supplementary agreement directly establishes special terms regarding the tariff, limits, settlements, add-ons, bonuses, currency, taxes, payment terms, or any other matter, such terms shall take priority, but only in the part directly regulated by them.

1.12. Scope of Application
The Rules apply to all cases of providing a Client with access to the gro.now Platform under a subscription model, including paid tariffs, free tariffs, trial modes, trial (beta / preview / trial) functions, add-ons, excess usage, additional quotas, and other associated access or usage modes.

1.13. Calculation of Time Periods

Unless otherwise expressly stated in these Rules, an invoice, order, contract, or other applicable document of the Provider, periods specified in months and years are calculated as calendar months and calendar years, respectively.
The running of a period defined by a duration of time starts on the day following the calendar date or event that defines its beginning.
A period calculated in months expires on the corresponding day of the last month of the period; a period calculated in years expires in the corresponding month and day of the last year of the period.
If the last month of a period does not have a corresponding date, the period expires on the last day of that month.
Unless otherwise expressly stated, the end of a paid month or year shall mean the end of the last calendar day of the corresponding period.

1.14. Governing Law and Language
Unless otherwise expressly established by mandatory regulations or a signed document between the parties, the Rules are governed by the laws of the Republic of Kazakhstan. When the Rules are published in multiple languages, the Russian version shall prevail unless otherwise expressly stated by the Provider.

2. Key Definitions

2.1. Platform – the gro.now software and hardware complex provided by the Provider under a SaaS model, including web interfaces, modules, built-in tools, integrations, analytics, AI functions, and other associated digital components.

2.2. Tariff – a commercial model of access to the Platform defining the scope of available functionality, limits, settlement period, payment rules, and other applicable terms of use.

2.3. Free Tariff – a tariff provided without charge if the Provider directly permits such an access mode to the Platform, its individual functions, or a limited set of limits, without a pre-set mandatory duration, unless otherwise expressly stated by the Provider.

2.4. Demo Access – free access to the Platform provided by the Provider for a limited period with an expanded, trial, special, or individually determined set of functions, limits, and options for evaluating the Platform, testing usage scenarios, and making a purchase decision.

2.5. Archive Mode (Archive) – a mode of limited access to the Client's Account after the expiration of a Demo tariff, termination of a paid Subscription, prolonged inactivity, or in other cases provided for by the User Agreement, where some Platform functions may be unavailable and active use of the Platform is restricted.

2.6. Custom Tariff (Custom) – a tariff whose parameters are fully or partially determined not by the pricing page, but by an invoice, order, contract, commercial proposal, or other individual document of the Provider, including the scope of functions, limits, term, price, currency, payment procedure, support, and other terms.

2.7. Limit – a quantitative, temporal, functional, or other restriction on the use of the Platform, Tariff, individual function, Add-on, bonus, or special option.

2.8. Subscription – the right provided to the Client on a paid or other expressly stated basis to access the Platform for a specific period under the terms of the applicable Tariff.

2.9. Settlement Period – the period for which the cost of the Subscription, Add-ons, excess usage, and other charges are determined. Unless otherwise stated, the settlement period is determined by the Tariff, invoice, order, or other applicable document.

2.10. User or User Seat – a single account, a single access, or a single allocated right to use the Platform, counted as an individual unit of a limit, unless otherwise expressly stated on the pricing page, in the Platform interface, invoice, or order.

2.11. Client Account Owner – a Client user with "company owner" status, authorized to make key management decisions regarding the Client's Account, including selecting and changing the Tariff, accessing billing, and other actions directly provided for by the User Agreement, Platform interface, or special terms.

2.12. Client Location – a separate identifiable object of the Client accounted for in the Platform for monitoring, collection, display, comparison, or analysis of data.

2.13. Competitor Location – a separate identifiable object of a third party accounted for in the Platform for monitoring, collection, display, comparison, or analysis of data.

2.14. Competitor – a third party, company, brand, network, seller, service provider, or other market participant added by the Client to the Platform for analysis, comparison, monitoring, or benchmarking.

2.15. Completed Survey – a single Client survey completed by a Respondent in full or in part and processed by the Platform as a separate completion.

2.16. Survey – a type of Activity representing the electronic questioning of Respondents via the Platform.

2.17. Respondent – an individual participating in a Survey, research, test, contest, raffle, referral mechanic, or other Activity conducted through the Platform.

2.18. Activity – any participation scenario launched through the Platform, including a survey, research, test, contest, raffle, game, referral mechanic, motivational mechanic, or other format of interaction with participants.

2.19. Referral Program – Platform functionality for launching and administering mechanics to attract new participants, clients, or respondents via invitations, links, promo codes, referral codes, or other identifiers, with the ability to track clicks, registrations, target actions, and associated rewards, if such rewards are provided for by the terms of the respective Activity.

2.20. Motivational Program – Platform functionality for launching and administering mechanics to reward Respondents, clients, employees, partners, or other participants for performing specific actions, participating in Surveys or other Activities, completing tasks, achieving metrics, or complying with established conditions.

2.21. Support (Success Manager hours) – hours of support for using the Platform included in the Tariff for the corresponding settlement period. The scope of such support is determined by the Tariff, the Platform interface, or other special terms.

2.22. Methodologist Consultations – expert feedback on using the research and analytical capabilities of the Platform. Such consultations may be provided as a Bonus or as a separate option if expressly stated in the applicable terms.

2.23. Add-on – an additional paid or conditionally paid option, function, module, quota, limit package, access expansion, or other element provided in addition to the base composition of the respective Tariff.

2.24. Excess Usage – use of the Platform, an individual function, or a Platform resource beyond the limits included in the Tariff, if the possibility of such usage is directly permitted by the Provider.

2.25. Marketing Bonus (Bonus) – a benefit provided to the Client free of charge, not included in the mandatory composition of the Tariff, unless otherwise expressly stated in special terms.

2.26. Trial Functions – any beta, preview, trial, demo, pilot, early access, or other functions, modules, tools, integrations, or access modes provided for testing, evaluation, limited use, or preliminary review prior to their final commercial or product stabilization.

2.27. Platform System Data – data from logs, billing, technical accounting, metrics, logs, usage records, interface events, processed completions, charges, and other data automatically recorded by Platform tools and used to determine limits, usage volume, calculations, and dispute resolution.

2.28. Pricing Page – the current page of the gro.now website where active tariff names, commercial parameters, limits, functional scope, descriptions of options, bonuses, special caveats, and other information regarding available options for using the Platform are published.

2.29. Invoice – a billing document from the Provider determining the amount, currency, payment deadline, and other payment parameters.

2.30. Order – a document coordinating specific commercial terms for using the Platform.

2.31. Contract – a document signed by the parties regulating individual relationship terms.

2.32. Individual Document – an invoice, order, contract, or other document in which commercial terms are clarified or individualized for a specific Client.

3. Limits and Calculation Procedures

3.1. General Principle of Limits
Limits apply to the use of the Platform in the volume, manner, and for the period defined by the Tariff, the pricing page, the Platform interface, or an Individual Document.

3.2. Types of Limits
Limits may be established, inter alia, based on the number of Users, Client Locations, Competitor Locations, Competitors, Completed Surveys, function requests, data volume, number of operations, usage time, number of support hours, number of consultations, access period, and other measurable parameters.

3.3. Non-exhaustive Nature of Accounting Units
The list of accounting units specified in these Rules is not exhaustive. For individual functions, modules, Add-ons, bonuses, or special modes, the Provider reserves the right to introduce additional accounting units and rules for their application.

3.4. General Principle of Location Accounting
Client Locations and Competitor Locations are accounted for under the same rules unless otherwise expressly established for a specific Platform function.

3.5. What Constitutes a Single Location
A single Location (Client or Competitor) is considered to be a single separate identifiable object accounted for in the Platform as a standalone unit for monitoring, display, comparison, or data analysis. A Location may be a store, office, point of sale, branch, department, pickup point, restaurant, ATM, terminal, or other separate object.

3.6. External Location Identifier
For Platform functions associated with mapping, reputation, review, or other external sources, each Location must have a corresponding card, link, profile, or other identifier in a supported external service.
In the absence of such an external identifier, the corresponding Platform function may be unavailable, and the object may not be counted as a Location for the purposes of that function.

3.7. Separate Accounting of Objects
Different objects are counted as separate Locations if each exists as a standalone object with a separate card, link, address, profile, page, identifier, or other distinct attribute in the Platform or a supported external service.

3.8. Analysis Limitations in the Absence of External Data
If a Client Location, Competitor Location, Competitor, or other analyzed object lacks a social media profile, a card in a mapping or review service, a website, page, account, link, or other necessary external data source, the corresponding function may be unavailable or available in a limited capacity.

3.9. No Guarantee for Non-existent or Inaccessible Sources
The Provider does not guarantee the ability to analyze data that is missing from external sources, not published, inaccessible, blocked, restricted by the source owner, deleted, or cannot be mapped to the respective object by Platform tools.

3.10. What Constitutes a Single Competitor
A single Competitor is considered to be a single separate competitive profile, brand, company, network, seller, service provider, or other market participant accounted for in the Platform as a standalone analysis object.
The presence of multiple Locations, websites, links, or accounts for such a Competitor does not, in itself, mean each such attribute is counted as a separate Competitor.

3.11. What Constitutes a Completed Survey
For limit purposes, a single Completed Survey is considered to be one separate survey completion by one Respondent, recorded and processed by the Platform in full or in part.

3.12. Partial Survey Completion
If a Respondent answered at least one question, began the survey completion, and such completion was recorded by Platform tools, it may be counted as one Completed Survey, even if the survey was not finished in full.

3.13. Exclusion of Unrecorded Events
Events that were not properly recorded, saved, or processed by the Platform as a separate survey completion are not counted as a Completed Survey.

3.14. What Constitutes a Single User or Seat
A single User or User Seat is considered to be one separate account, one separate access, or one separate right to use the Platform granted to a specific person or allocated as a standalone unit of access.

3.15. Separate Accounting of Accesses
If the same Client is provided with multiple separate accounts or multiple simultaneously active accesses, each such account or unit of access may be counted as a separate User Seat.

3.16. Personal Nature of Accounting Units
Unless otherwise expressly permitted by the Provider, the limit for Users or seats is calculated based on individual accounts and does not imply free collective use of a single access by multiple persons.

3.17. "Per Month" Limits
If a limit is specified as "per month," it applies to the corresponding monthly settlement period established by the Tariff, Individual Document, or Platform interface, and not necessarily to a calendar month, unless otherwise expressly stated.

3.18. "Per Year" Limits
If a limit is specified as "per year," it applies to the corresponding annual settlement period or annual Subscription term established by the applicable conditions, and not necessarily to a calendar year, unless otherwise expressly stated.

3.19. "Per Period" Limits
If a limit is set "per period," it applies to the entire agreed-upon period of the Subscription, trial access, pilot, promotion, bonus, Add-on, or other special option without automatic monthly renewal, unless otherwise expressly stated by the Provider.

3.20. No Carryover of Limit Balance
Unless otherwise expressly provided by the Tariff, Individual Document, or Platform interface, the unused balance of a limit for one period is not carried over to the next period.

3.21. Separate Accounting by Limit Type
Limits for different accounting units are applied independently and are not subject to offset, replacement, or conversion into one another, unless otherwise expressly established by the Provider.

3.22. Limits for Bonuses and Special Options
Marketing bonuses, trial functions, free quotas, methodologist consultations, support hours, temporary expansions, and other special options are accounted for separately from the base Tariff limits, unless otherwise expressly stated in the applicable conditions.

3.23. Data Source for Calculation
The calculation of limits, usage volume, number of completions, number of accounts, number of objects, charges, deductions, excess usage, and other metrics is performed by Platform tools and based on Platform System Data.

3.24. Priority of System Data
In the event of a dispute regarding usage volume, number of accounting units, timing of reaching a limit, fact of exceeding a limit, size of excess usage, or any other billing metric, the Platform System Data shall be definitive, unless the Client provides credible evidence of a manifest technical error.

3.25. Short Phrasings in Storefronts and Interfaces
If a short, abbreviated, client-facing, or marketing designation for a limit is used on the pricing page, in product cards, the Platform interface, a presentation, invoice, or commercial proposal, such designation is subject to interpretation in accordance with these Rules.

3.26. Priority of Legal Definition
If a short phrasing on the pricing page or in the interface allows for multiple interpretations, the legal definition and calculation rule established by these Rules shall apply.

3.27. Change of Technical Accounting Logic
The Provider reserves the right to clarify and develop the technical logic for limit accounting, provided this does not change the agreed economic nature of the respective accounting unit and does not retroactively worsen the Client's position for an already paid period.

3.28. Excess Usage
Upon reaching a limit, the Provider is entitled to:
a) restrict further use of the corresponding function;
b) propose a transition to a different Tariff;
c) propose the purchase of an Add-on;
d) allow Excess Usage, if such a mode is provided for by the applicable terms.

3.29. Rounding and Technical Accounting Methods
If technical rules for rounding, aggregation, deduplication, filtering, event merging, or other accounting methods apply to specific Platform functions, such methods may be determined by the Provider and communicated through the Platform interface, pricing page, function description, or other applicable documentation.

3.30. Priority of Special Rules
If special accounting rules are established for a specific function, module, Add-on, bonus, free tariff, trial function, or integration, such special rules shall apply with priority to the respective part of the usage.

4. Functionality, Trial Features, and Service Development

4.1. General Principle of Platform Development
The Provider is entitled to develop, update, refine, change, supplement, replace, restrict, or terminate individual functions, modules, tools, interfaces, report formats, visualization methods, usage scenarios, AI tools, integrations, and other elements of the Platform.

4.2. Permissibility of Changes
Changes to functionality are permitted as part of the normal development of the product, improvement of security, enhancement of stability, adaptation to legal requirements, changes in external sources, changes in Platform architecture, updating of interfaces, and development of the commercial model.

4.3. Preservation of the Core Paid Access
The Provider is not obligated to maintain every individual secondary function, interface element, data display method, report format, or technical implementation unchanged, provided that the core of the paid Tariff is preserved in a volume permitted by the User Agreement, pricing page, and other applicable documents.

4.4. Ability to Replace Functions
An individual function, module, tool, report, metric, display method, AI capability, integration, or other Platform element may be replaced with a functionally comparable alternative without amending these Rules.

4.5. No Obligation to Maintain Specific Service Elements
The presence of a specific function, module, integration, template, export format, data source, AI tool, automation scenario, or user interface in the Platform does not imply an obligation for the Provider to maintain such an element in an unchanged form indefinitely.

4.6. Change in Functional Composition by Tariff
The composition of functions available in a specific Tariff may change for future periods. For already paid periods, such changes apply taking into account the User Agreement, pricing page, and Individual Document.

4.7. Non-obligatory Uniformity of Functionality Across Environments
Platform functionality may vary depending on the Tariff, account type, region, interface language, available integrations, technical environment, channel used, function status, deployment stage, and other objective factors.

4.8. Trial Functions
Trial functions may be provided under a status of beta, preview, trial, demo, pilot, early access, experimental, or another similar status expressly designated by the Provider on the pricing page, in the Platform interface, in an Individual Document, or another communication.

4.9. Mode of Providing Trial Functions
Trial functions are provided for evaluation, testing, limited use, preliminary review, or pilot application and may differ in quality, stability, speed, completeness, accuracy, compatibility, and support level from the main functionality of the Platform.

4.10. Provision of Trial Functions "As Is"
Unless otherwise expressly stated by the Provider, trial functions are provided “as is” and “as available,” without a separate guarantee of uptime, configuration preservation, constant availability, compatibility with other functions, or achievement of a specific result.

4.11. Modification or Termination of Trial Functions
The Provider is entitled at any time to change, restrict, suspend, withdraw, terminate, or not bring to commercial operation any trial function, in full or in part, without compensation, unless otherwise expressly provided by mandatory legal regulations or a separate written obligation of the Provider.

4.12. No Obligation for Inclusion in Tariff
A trial function is not considered a mandatory part of the Tariff and is not guaranteed to be included in the Subscription simply because it was temporarily available to the Client, shown in the interface, provided for testing, or used during a limited period.

4.13. Provision of a Free Tariff
If a Free Tariff is available, it may be provided to the Client upon registration on the Platform or by another method determined by the Provider.

4.14. Inactivity on the Free Tariff
If a Client using the Free Tariff does not log into the Account or use the Platform for a prolonged period, the Provider is entitled to restrict the functionality of such an Account and transfer it to Archive Mode.
Detailed terms for inactivity, timeframes, and consequences are governed by the User Agreement.

4.15. Demo Access
The Provider is entitled to provide the Client with a Demo Tariff as a special temporary mode of free access to the Platform. Unless otherwise expressly stated by the Provider, the rules for trial functions and special conditions for the respective Demo access shall apply simultaneously to the Demo Tariff.

4.16. Distinction Between Free Tariff and Demo Access
The Free Tariff and Demo Access are distinct access modes.
The Free Tariff is provided as a standalone option for using the Platform with a limited scope of functions or limits.
Demo Access is provided for a pre-set limited period for Platform evaluation and is not considered a perpetual free access mode.

4.17. Duration of Demo Access
Demo Access is active for the period expressly stated by the Provider in the Individual Document, Platform interface, email, or other communication. If no period is stated, it shall be no longer than 1 month from the date access is provided.

4.18. Termination of Demo Access
Upon expiration of the Demo Access period, access to it terminates automatically without further notice, unless otherwise expressly stated by the Provider.
Upon expiration of the Demo Access period, the Client Account is automatically transferred to Archive Mode, unless the Provider has directly indicated a different transition mode.

4.19. Transition After Demo Access
After the expiration of Demo Access, the Client is entitled to independently transition to another available tariff if the Provider permits such a transition through the Platform interface, invoice, order, or other established method.

4.20. Absence of Automatic Transfer
Unless otherwise expressly stated by the Provider, upon expiration of Demo Access, the Client is not automatically transferred to a paid tariff, Free Tariff, or any other access mode.

4.21. Provider’s Right to Determine Demo Access Parameters
The Provider is entitled, at its sole discretion, to determine the functional scope, limits, duration, connection procedure, termination procedure, availability of export, availability of transition to another tariff, and other terms of Demo Access.

4.22. Temporary Access Does Not Create Perpetual Rights
Temporary access to a function in a demo, bonus, promotional, or trial mode does not grant the Client the right to demand:
a) preservation of such function;
b) preservation of the previous limit volume;
c) its free provision in the future;
d) its inclusion in the paid Tariff.

4.23. Limitations on Data and Results of Trial Functions
For trial functions, the Provider is entitled to establish separate limitations regarding data volume, export availability, depth of analytics, storage period, number of users, support level, update frequency, API availability, and other usage parameters.

4.24. External Services and Integrations
Specific Platform functions may depend on external services, platforms, marketplaces, mapping systems, social networks, data sources, communication services, AI providers, cloud solutions, third-party APIs, and other external integrations.

4.25. Dependency on Third-Party Rules
The operation of respective functions may depend on the rules, policies, interfaces, APIs, limitations, tariffs, access modes, technical availability, and other terms of the corresponding external service or integration.

4.26. Change in External Sources
If an external service changes its API, access rules, data format, usage policy, limits, technical requirements, card structure, indexing rules, authorization requirements, data delivery procedure, or ceases access to data in full or in part, the Provider is entitled to change, restrict, or terminate the associated Platform function without such change being considered a breach of these Rules.

4.27. No Guarantee for External Services
The Provider does not guarantee the constant availability, immutability, completeness, accuracy, continuity, and compatibility of external services, integrations, and external data sources not controlled by the Provider.

4.28. Limitation of Liability for External Failures
Inaccessibility, delays, errors, blocks, limitations, deletion of data, change of formats, termination of integration, or other issues on the part of an external service are not considered a breach by the Provider to the extent they are caused by circumstances beyond the Provider's reasonable control.

4.29. Right to Deactivate Integration
The Provider is entitled to restrict, suspend, or deactivate an external integration, external data source, or associated Platform function if required for reasons of security, legal compliance, compliance with third-party rules, technical stability, prevention of abuse, or economic impracticality.

4.30. Additional Terms for Integrations
For specific integrations, AI tools, data sources, and external services, the Provider is entitled to establish special terms of use, separate limits, separate account requirements, separate accounting rules, separate export restrictions, and other special caveats.

4.31. Client Actions for Connecting Integration
If using a Platform function requires the Client to separately connect an external account, provide a token, authorize, grant access rights, confirm third-party terms, or perform other actions, the corresponding function is considered available only upon the proper performance of such actions by the Client.

4.32. Analysis Limitations in the Absence of External Data
If a necessary external service, profile, page, card, account, data source, link, identifier, or other external object is missing, unavailable, or cannot be correctly mapped, the Platform will be unable to perform the respective analysis or will only be able to perform it in a limited capacity.

4.33. Evolution of Interfaces and Reporting
The Provider is entitled to change the structure of interfaces, names of functions, screen compositions, navigation order, report formats, export formats, visualization models, and other methods of data presentation, unless otherwise expressly agreed in a separate document.

4.34. No Obligation to Maintain User Expectations
Descriptions, demonstrations, screenshots, presentations, pilots, trial environments, oral explanations, marketing materials, and other usage examples do not imply an obligation for the Provider to maintain any shown implementation in an unchanged form, unless otherwise expressly recorded in an applicable document.

4.35. Priority of Special Terms
If special terms of use are established for an individual function, integration, trial mode, AI tool, external service, or module, such special terms shall apply with priority to the respective part of the functionality.

5. Marketing Bonuses and Special Options

5.1. General Principle
The Provider is entitled to provide the Client with Bonuses, special options, temporary expansions, trial access, gift limits, bonus hours, methodologist consultations, additional support hours, temporary functions, promotional terms, and other similar benefits.

5.2. Non-obligatory Nature of Bonuses
Unless special terms provide otherwise, Bonuses and special options are not included in the mandatory composition of the Tariff and are provided at the Provider's discretion.

5.3. Absence of Standalone Paid Value
If a Bonus or special option is provided free of charge, it is not considered a standalone paid service, a standalone obligation of the Provider, or an integral part of the paid Tariff.

5.4. Examples of Bonuses and Special Options
Bonuses and special options may include bonus support hours, methodologist consultations, gift limits, temporary limit increases, temporary access to specific functions, discounted access to Add-ons, promotional renewal terms, a free pilot, free connection, trial access to modules, and other similar benefits.

5.5. Source of Bonus Terms
The volume, duration, composition, limits, terms of use, termination rules, and other parameters of a Bonus or special option are determined by the pricing page, the Platform interface, an Individual Document, email, product card, or other communication from the Provider.

5.6. Limited Effect of Bonuses
A Bonus or special option is active only in the expressly stated volume, for the expressly stated duration, and under the expressly designated terms. In case of doubt, a Bonus or special option shall be interpreted restrictively.

5.7. No Presumption of Extension
The provision of a Bonus or special option in one settlement period, as part of one transaction, promotion, pilot, or renewal, does not obligate the Provider to provide them in the future.

5.8. Right to Modify and Terminate
Unless special terms provide otherwise, the Provider is entitled to change, restrict, terminate, not renew, or not repeat a Bonus or special option, in full or in part.

5.9. Bonuses and the Paid Tariff
Bonuses and special options do not automatically change the composition of the paid Tariff, do not expand its core, and are not subject to standalone accounting as a mandatory service minimum, unless otherwise expressly established by special terms.

5.10. Bonus Access to Functions
If a Client is temporarily provided with access to a function, module, integration, analytics, report, AI tool, or other Platform element on a bonus or promotional basis, such access may be terminated upon expiration of the respective period without compensation, unless special terms provide otherwise.

5.11. Bonus Limits
Gift, bonus, promotional, or temporarily increased limits are accounted for separately from the base Tariff limits, unless expressly stated otherwise.
The unused balance of such limits is not carried over and is not compensated, unless otherwise provided by special terms.

5.12. Bonus Support Hours
Bonus support hours, including Success Manager hours, are provided only in the volume and for the duration expressly stated by the Provider.
Such hours are not considered part of the mandatory support level, unless otherwise expressly stated in the Tariff or a special condition.

5.13. Methodologist Consultations as a Bonus
Methodologist consultations may be provided as a Bonus or as a special option.
Unless special terms provide otherwise, they do not constitute a standalone service, are not included in the mandatory composition of the Tariff, and are provided in a limited volume.

5.14. Temporary Promotions and Benefits
Discounts, promotional prices, gift periods, free connections, temporary benefits on Add-ons, special renewal terms, and other promo terms are active only within the limits of an expressly announced promotion and do not apply automatically to other periods, clients, or renewals.

5.15. Bonuses and Refunds
Unless otherwise expressly established by the Provider, the value of Bonuses and special options provided free of charge is not refundable separately and is not compensated in cash, as they are not considered a standalone paid part of the Tariff.

5.16. Bonuses and Service Credits
Unless special terms provide otherwise, Bonuses and special options do not increase the base for calculating service credits, do not create a separate SLA obligation, and do not create an additional level of liability for the Provider.

5.17. Special Options with Separate Payment
If a special option, temporary expansion, consultation package, limit, function, or other benefit is provided for a separate fee, the terms of the respective Individual Document shall apply to them.

5.18. Bonuses and Trial Functions
A Bonus may include access to a trial function, beta mode, preview mode, or other special mode.
In such cases, the rules of this section and the rules for trial functions shall apply simultaneously.

5.19. No Waiver of Provider’s Rights
The one-time or repeated provision of a Bonus, benefit, exception, additional limit, or other special option does not deprive the Provider of the right to apply standard Tariff, limit, settlement, and payment terms in the future.

5.20. Priority of Special Terms
If special terms are established for a specific Bonus, promotion, special option, temporary expansion, or bonus access, they shall apply with priority to the respective part of the relationship.

6. Prices, Currency, Invoices, and Taxes

6.1. General Principle of Price Determination
The price of the Subscription, Add-ons, Excess Usage, and other paid options is determined based on the current pricing page, Individual Document, payment form, or other applicable document of the Provider.

6.2. Prices on the Pricing Page
Prices on the pricing page may be stated in US dollars or another currency selected by the Provider for convenience in comparing tariffs and commercial parameters.

6.3. Informational Nature of Storefront Prices
Unless special terms provide otherwise, the price on the Pricing Page serves as a guide for selecting a Tariff and does not replace the total amount due for payment under an Invoice, bill, payment form, Order, or other billing document.

6.4. Definitive Value of the Invoice
The exact amount due, payment currency, applicable exchange rate, composition of charges, taxes, commissions, and other settlement parameters are determined by the invoice, bill, payment form, order, contract, or other applicable document of the Provider.

6.5. Invoice Currency
The Provider is entitled to issue invoices in the Client's national currency, in the currency of its own jurisdiction, in US dollars, or in another permitted settlement currency, unless otherwise agreed by the parties separately.

6.6. Currency Conversion
If the price of a Tariff or other option is stated in one currency, and the invoice or payment form is issued in another currency, the Provider is entitled to apply conversion at the rate determined by it in the invoice, payment form, order, contract, Platform interface, or other applicable document.

6.7. Timing of Determining the Amount in Payment Currency
Unless otherwise expressly stated by the Provider, the amount due in the invoice currency is determined on the date of invoice issuance, formation of the payment form, or another date specified in the respective document.

6.8. Rounding and Technical Calculation Rules
During conversion, invoicing, recalculation, partial charging, upgrades, downgrades, Excess Usage, and other calculations, the Provider is entitled to apply reasonable rounding rules and technical calculation rules, unless otherwise expressly established by an applicable document.

6.9. Taxes Above Price
Unless otherwise expressly stated by the Provider, prices are stated without taking into account VAT, sales tax, indirect taxes, withholdings, fees, and other similar mandatory payments. Such amounts are charged in addition to the price if their application is required by law.

6.10. Tax Regime Determined by Applicable Law
The composition, rate, procedure for charging, withholding, and paying taxes are determined by applicable law, the tax status of the parties, settlement currency, country of invoice issuance, and other legally significant circumstances.

6.11. Bank Commissions and Transfer Costs
The Client bears costs for bank commissions, payment system commissions, transfer costs, currency conversion, correspondent commissions, and other costs associated with payment, unless otherwise expressly stated by the Provider.

6.12. Payment Must Be Received in Full
The Client is obligated to ensure the Provider receives the full amount stated in the invoice or other billing document, without unreasonable withholdings, offsets, reductions, or deductions, unless otherwise expressly provided by mandatory legal regulations or a written agreement between the parties.

6.13. Gross-up for Tax Withholding
If under the Client's legislation or applicable law a payment in favor of the Provider is subject to tax withholding at the source, the Client is obligated to increase the payment amount such that after withholding, the Provider receives the amount it would have received without such withholding, unless otherwise expressly agreed by the parties.

6.14. Supporting Tax Documents
Upon the Client's reasonable request and where applicable, the Provider may provide documents reasonably necessary to confirm its tax status, including a tax residency certificate or similar document, if its issuance is permitted by applicable law and internal procedures.

6.15. Invoice Composition
An invoice, bill, payment form, order, or other billing document may specify, inter alia, the Tariff, period, price, currency, number of User Seats, limits, Add-ons, Excess Usage, taxes, discounts, bonuses, conversion rate, start date, and other applicable parameters.

6.16. Combined and Consolidated Invoices
The Provider is entitled to combine multiple charges related to the Subscription, Add-ons, Excess Usage, one-time options, recalculations, taxes, commissions, or other payments into a single invoice, unless otherwise expressly agreed by the parties.

6.17. Separate Billing Documents
For different Tariffs, Add-ons, projects, legal entities, usage periods, currencies, tax regimes, or other billing grounds, the Provider is entitled to issue separate invoices, separate payment forms, or separate orders.

6.18. Priority of Individual Commercial Terms
If an invoice, order, commercial proposal, or signed agreement directly establishes special terms regarding price, currency, rate, taxes, discount, composition of charges, or settlement procedure, such terms shall have priority in the respective part.

6.19. Price Changes for Future Periods
The Provider is entitled to change prices, the storefront display currency, the commercial model, conversion rules, and other settlement parameters for future periods, taking into account the User Agreement, pricing page, and other applicable documents.

6.20. Price of a Paid Period
Unless otherwise expressly provided by applicable conditions, a price change does not affect an already paid Subscription period and applies to the next settlement period, renewal, or new order. This principle is already fixed in the current Billing Policy.

6.21. Display Errors and Technical Failures
Obvious technical errors on the pricing page, in the interface, in marketing materials, or in the automatic display of a price do not obligate the Provider to provide access at the erroneous price if such error is manifest and can be confirmed by reasonable evidence.

6.22. Discrepancy Between Storefront and Billing Document
In the event of a discrepancy between the price, currency, composition of charges, or other settlement parameters stated on the pricing page and the parameters of an invoice, bill, payment form, order, or other billing document, the parameters of the respective billing document shall apply, unless otherwise expressly provided by mandatory legal regulations.

6.23. Payment Forms and Local Payment Methods
The Provider is entitled to use local payment forms, payment links, acquiring, bank transfers, payment marketplaces, payment partners, and other payment methods. In such cases, applicable payment parameters may be additionally determined in the respective payment form or payment interface.

6.24. Special Terms for Specific Jurisdictions
For specific countries, client categories, payment methods, local tax regimes, or sales channels, the Provider is entitled to apply special rules for pricing, currency, local conversion, invoicing, and tax processing.

6.25. Priority of Special Terms
If special rules regarding price, currency, rate, taxes, or invoicing are established for a specific Tariff, sales channel, payment method, jurisdiction, Add-on, promotion, or client type, such special rules shall apply with priority to the respective part of the relationship.

7. Invoicing and Payment Procedure

7.1. General Settlement Procedure
Unless otherwise expressly stated by the Provider, access to the Platform, Subscription, Add-ons, and other paid options is provided on a pre-payment basis.

7.2. Basis for Payment
The basis for payment is an invoice, bill, order, payment form, commercial proposal with acceptance, contract, or other billing document formed or sent by the Provider.

7.3. Methods of Invoicing
An invoice or other billing document may:
a) be sent to the Client via email;
b) be sent via the Personal Account or other Platform interface;
c) be provided via a link, in a payment form, or by other electronic means;
d) be formalized in another manner agreed upon by the parties.

7.4. Current and Future Interaction Procedure
The Provider is entitled to use manual and automated procedures for forming, sending, and displaying invoices, notices, and other billing communications, including sending via email and posting in the Personal Account.

7.5. Sufficiency of Electronic Invoices
An invoice, bill, payment form, or other billing document formed and sent in electronic form has legal force and may be used by the parties without the mandatory formalization of a paper original, unless otherwise expressly required by a separate agreement of the parties.

7.6. Sending to the Client's Address
Unless otherwise specified by the Client and confirmed by the Provider, an invoice is considered properly sent if it is sent to the email address of the Client, its contact person, the Client Account Owner, or another authorized representative used in correspondence or in the Account.

7.7. Posting in the Personal Account
Following the implementation of the respective functionality, the Provider is entitled to post invoices, notices, information on charges, payment statuses, renewal periods, and other settlement parameters in the Client's Personal Account. Such posting is considered a proper method of communicating information to the Client (in such cases, the invoice is also considered sent to the Client).

7.8. Non-obligatory Simultaneous Use of All Channels
The Provider is not obligated to simultaneously use all possible channels for sending billing documents. The use of one or more electronic channels is considered sufficient unless a different procedure is agreed upon by the parties separately.

7.9. Payment Deadline and Invoice Validity Period
The payment deadline for an Invoice is specified in the respective document.
If no deadline is specified, the Invoice is valid for 10 business days from the date of issuance.
Until the expiration of this period, the Client is entitled to pay the Invoice under the terms specified therein.
Unless otherwise follows from the Invoice, the payment deadline shall simultaneously be considered the validity period of the Provider's commercial proposal.

7.10. Termination of Invoice Validity
Upon expiration of the payment deadline, the Invoice is considered to have ceased its validity in the unpaid part, unless the Provider has expressly confirmed otherwise.
After the expiration of this period, the Provider is not obligated to maintain the price, discount, currency rate, Tariff composition, limits, Bonuses, Add-ons, Subscription term, and other terms of such Invoice.

7.11. Payment After Expiration of Invoice Validity
If the Client paid an invoice after its validity period expired, the Provider is entitled, at its choice, to:
a) not assume obligations under such invoice and return the received funds;
b) accept the payment and provide access, activate the Subscription, Add-on, or other option under the terms current on the date of payment confirmation or under other terms separately confirmed by the Provider;
c) propose to the Client the formalization of a new invoice or other billing document.

7.12. Absence of Automatic Acceptance of Overdue Payment
The mere receipt of payment by the Provider after the invoice validity period has expired does not mean automatic restoration of the validity of such invoice, acceptance of its terms, or the emergence of an obligation for the Provider to provide access under the terms of the expired document.

7.13. Partial Payment Within the Invoice Validity Period
Unless the parties have expressly agreed otherwise, partial payment of an Invoice is not considered its acceptance in the corresponding part and does not reserve the terms of such Invoice for the Client until the full amount is received.

7.14. Future Payment Methods
The Provider is entitled to implement payment forms, acquiring, payment partners, payment gateways, agents, local payment methods, automatic deductions, and other tools for receiving payments without amending the Rules, provided the basic settlement rules do not change in substance.

7.15. Timing of Execution of Payment Obligation
Unless otherwise expressly stated by the Provider, the Client's obligation to pay is considered fulfilled from the moment of actual receipt of funds by the Provider, its payment partner, or on another settlement circuit indicated by it.

7.16. Verification of Payment Receipt
The Provider is entitled to verify the fact of payment receipt through bank statements, payment system data, notices from payment partners, internal accounting systems, and other reasonable methods of confirming payment.

7.17. Activation of Access After Payment
Unless otherwise expressly stated by the Provider, access to the Subscription, Add-on, new limit, renewal, or other paid option is activated after confirmation of receipt of full payment.

7.18. Method of Activating Access
Activation of access may be performed manually or automatically, including opening access in the Platform interface, changing the Account status, enabling the corresponding module, increasing limits, extending the Subscription period, or another action by the Provider confirming the launch of the paid volume of access.

7.19. Separate Invoices for Different Charges
The Provider is entitled to issue separate invoices for the Subscription, renewal, Add-ons, Excess Usage, taxes, one-time options, recalculations, and other charges or combine such charges into a single invoice.

7.20. Renewal and Invoicing for Future Periods
For future settlement periods, the Provider is entitled to form and send invoices, renewal notices, payment forms, or other billing documents in advance, including prior to the start date of the respective period.

7.21. Late Payment
If the paid Subscription period has ended and payment for the next period has not been received, the Client's Account:
a) is transferred to the Free Tariff, if such tariff is available for the respective category of Clients; or
b) is transferred to Archive Mode, if the Free Tariff is unavailable.

7.22. Nature of Transition After Subscription Expiration
The transition to the Free Tariff or Archive Mode does not require a separate notice, unless otherwise expressly stated by the Provider or provided for by mandatory legal regulations.

7.23. Unpaid Options Are Not Launched
Unless otherwise expressly stated by the Provider, unpaid Subscriptions, Add-ons, limit expansions, Excess Usage, one-time options, and other paid elements are not subject to launch or provision until payment is received.

7.24. Restoration of Access After Payment
If the Client's Account was transferred to the Free Tariff or Archive Mode and the Client paid for the Subscription or another paid tariff, the Provider will restore the paid access mode after confirmation of payment in the procedure provided for by these Rules and the User Agreement.

7.25. Settlement Notices
The Provider is entitled to send the Client notices regarding invoice issuance, approaching payment deadlines, receipt of payment, access activation, failed payments, access suspension, renewals, change of settlement period, and other billing notices via email, through the Platform interface, Personal Account, or by other electronic means.

7.26. Access to Billing
Unless otherwise expressly provided for by the User Agreement, Platform interface, or special Account settings of the Client, access to billing sections, invoices, payment notices, and associated settlement actions is provided to the Client Account Owner.

7.27. Client Obligation to Maintain Current Contacts
The Client is obligated to ensure the currentness of the email, contact data, and data of the Client Account Owner used for settlements and notices. The risk of consequences caused by the non-currentness of such data is borne by the Client.

8. Jurisdiction-Specific Regulatory Features

8.1. Electronic Invoices for Kazakhstan
If, by virtue of the applicable legislation of the Republic of Kazakhstan, the issuance of an electronic invoice (e-invoice) is mandatory or applied by the Provider in the respective tax regime, such electronic invoice shall be formalized and sent in the manner established by the legislation of the Republic of Kazakhstan, including the use of the electronic invoices information system.

8.2. Timing of Issuing Electronic Invoices for Kazakhstan
Unless otherwise required by the legislation of the Republic of Kazakhstan, an electronic invoice for clients falling under the respective regime may be issued after receipt of payment under the invoice in the manner and within the timeframes provided for by applicable tax legislation and the IS ESF (Information System for Electronic Invoices) rules.

8.3. Local Nature of the e-Invoice Rule
Provisions regarding electronic invoices apply only in cases where the corresponding requirement directly stems from the legislation of the Republic of Kazakhstan or the tax regime of a specific transaction. For clients from other jurisdictions, the rules of document flow provided for by their applicable law and the contractual model of the parties shall apply.

8.4. Priority of Special Terms
If special rules for invoicing, payment, access activation, or document flow are established for a specific Client, sales channel, jurisdiction, payment method, or type of billing document, such special rules shall apply with priority to the respective part of the relationship.

9. Auto-renewal and Subscription Changes

9.1. Decisions on Tariff and Billing
Unless otherwise expressly provided for by the User Agreement, special Client Account settings, or other applicable conditions, decisions regarding the selection, connection, change, renewal, and disconnection of a Tariff, as well as access to billing, invoices, and the payment section, are provided to the Client Account Owner.

9.2. General Renewal Principle
Unless otherwise expressly stated in the Individual Document, Platform interface, or other applicable document, the Subscription is renewed for the next settlement period automatically under auto-renewal terms.

9.3. Renewal Period
Upon auto-renewal, the Subscription is renewed for a period corresponding to the previous settlement period, unless a different period is established by the Provider or selected by the Client.

9.4. Renewal Terms
Auto-renewal is performed under the terms active on the date of the respective renewal, including the current Tariff, composition of functions, limits, price, currency, available Add-ons, bonuses, and other applicable parameters, unless otherwise expressly confirmed by the Provider.

9.5. Dependency of Renewal on Payment
If pre-payment is required for the respective settlement model, renewal and preservation of access depend on the timely receipt of payment for the new settlement period.

9.6. Provider's Right Not to Renew Access Automatically
The Provider is entitled not to perform actual renewal of access until payment is confirmed, if the applicable settlement model does not provide for automatic deduction or another agreed method of automatic payment.

9.7. Cancellation of Auto-renewal by the Client
The Client is entitled to disable auto-renewal through the Platform interface, via email, through another channel provided for by the Provider, or by another agreed method.

9.8. Deadline for Auto-renewal Cancellation
Unless a different deadline is specified in the Individual Document, Platform interface, or other applicable document, the Client is entitled to disable auto-renewal at any time prior to the start date of the next settlement period.

9.9. Timing of Auto-renewal Cancellation Action
If a request to cancel auto-renewal is received by the Provider prior to the start date of the next settlement period, auto-renewal shall not apply to such next period.
If the request is received after the start of a new settlement period, auto-renewal cancellation applies starting from the period following it, unless otherwise expressly confirmed by the Provider.

9.10. Renewal During an Already Commenced Period
If at the moment a request is received a new settlement period has already started, access for such period has already been activated, or an obligation to pay for it has already arisen in accordance with the applicable settlement model, the Provider is entitled to consider the renewal as having taken place and the auto-renewal cancellation as active only for future periods.

9.11. Form of Cancellation Confirmation
The Provider is entitled to consider auto-renewal cancelled from the moment the corresponding status is reflected in the Provider's accounting system, a confirmation is sent to the Client, the status is changed in the Personal Account, or through another reasonable confirmation of receipt of such request.

9.12. Tariff Upgrade
The Client is entitled to request a transition to a higher Tariff, an increase in limits, the connection of an additional module, an Add-on, or another expansion of the scope of Platform usage.

9.13. Timing of Upgrade Coming into Force
Unless otherwise expressly stated by the Provider, an upgrade comes into force from the moment of confirmation by the Provider, the reflection of changes in the Platform interface, or the receipt of payment, depending on which condition is provided for by the applicable settlement model.

9.14. Recalculation Upon Upgrade
Upon upgrade, the Provider is entitled to apply proportional (pro-rata) cost recalculation, issue a separate invoice for the difference, change limits from the upgrade date, or use another reasonable settlement model indicated in the invoice, order, Platform interface, or other applicable document. Current Billing Policy already permits proportional recalculation upon upgrade.

9.15. Tariff Downgrade
The Client is entitled to request a transition to a lower Tariff, a reduction in limits, the cancellation of a separate module, an Add-on, or another reduction in the scope of Platform usage, if such change is permitted by the Provider for the respective Subscription model.

9.16. Timing of Downgrade Coming into Force for Monthly Subscription
Unless otherwise expressly stated by the Provider, for a monthly Subscription, a downgrade applies from the start of the next settlement period after the request is received by the Provider.

9.17. Timing of Downgrade Coming into Force for Annual Pre-paid Subscription
If the Client formalized and paid for a Subscription for a year or other long period in advance, a downgrade applies from the first day of the calendar month following the month the request was received by the Provider, unless otherwise expressly stated in the Individual Document.

9.18. Obligation to Bring Usage into Compliance
Upon downgrade, the Client is obligated to bring Platform usage into compliance with the new Tariff, new limits, and new composition of available functionality prior to the date the changes come into force.

9.19. Consequences of Failing to Bring Usage into Compliance
If by the moment a downgrade comes into force the Client's usage exceeds the permitted limits of the new Tariff, the Provider is entitled to restrict access to individual functions, refuse the application of the downgrade until the excess is eliminated, apply the new Tariff only after usage reduction, or propose another permitted option for Subscription change.

9.20. Refund of Overpayment Upon Downgrade of Annual Pre-paid Subscription
If a downgrade is applied during an already paid annual or other long-term pre-paid Subscription, the Provider determines the overpayment amount and the refund or offset amount for future payments under the rules of this section, unless otherwise expressly agreed by the parties.

9.21. General Recalculation Principle
Upon downgrade of an annual or other long-term pre-paid Subscription, recalculation is performed such that:
a) the usage period until the date the downgrade comes into force is counted under the previously active Tariff;
b) the period starting from the date the downgrade comes into force is counted under the new Tariff;
c) in the event of a discount for a long-term Subscription, the Provider is entitled not to maintain such discount for the already used part of the period in a volume not corresponding to the actual new Subscription structure.

9.22. Recalculation Formula for Long-term Subscription
If an annual or other long-term Subscription was paid with a discount for a long-term period, the refund or offset amount is determined as follows:
a) the standard base price of the old Tariff for one month without taking into account the discount for a long-term Subscription, active on the date the corresponding Subscription was formalized, is determined;
b) the standard base price of the new Tariff for one month without taking into account the discount for a long-term Subscription, active on the date the downgrade comes into force, is determined, unless otherwise expressly stated by the Provider;
c) the cost of actually used full and partial months under the old Tariff until the date the downgrade comes into force is calculated;
d) the cost of the remaining paid period under the new Tariff starting from the date the downgrade comes into force is calculated;
e) the sum of the cost of the period under sub-points “c” and “d” is subtracted from the amount actually paid by the Client for the respective long period;
f) the positive difference constitutes the refund or offset amount in favor of the Client;
g) if no positive difference exists, a cash refund is not performed.

9.23. Partial Month Upon Downgrade Coming into Force
If a downgrade comes into force not from the first day of a paid period, the cost of usage for the partial month prior to the downgrade date and after such date may be calculated proportionally (pro-rata) to the calendar days of the respective month, unless otherwise expressly provided for by an applicable document.

9.24. Form of Overpayment Compensation
Unless otherwise expressly stated by the Provider or agreed by the parties, overpayment upon downgrade may:
a) be returned to the Client in cash; or
b) be offset against future payments of the Client.
The method is determined by the Provider taking into account applicable law, the payment model, and technical possibility.

9.25. Absence of Refund in the Absence of Overpayment
If after recalculation the cost of the actually used period and the cost of the remaining period under the new Tariff are equal to or exceed the amount previously paid by the Client, a cash refund and offset are not performed. Such approach is consistent with the current recalculation model for long-term Subscriptions with a discount.

9.26. Change of Individual Parameters Without Tariff Change
The connection or disconnection of individual Add-ons, bonus options, limits, User Seats, modules, or other parameters may be formalized as a standalone Subscription change without a formal change of the main Tariff.

9.27. Price Changes for Future Periods
The Provider is entitled to change prices, Tariff compositions, limits, functional scope, bonuses, renewal rules, storefront display currency, and other commercial terms for future periods. Such principle is already fixed in the current Billing Policy.

9.28. Immutability of an Already Paid Period
Unless otherwise expressly provided for by mandatory legal regulations or a separate agreement of the parties, a change in price or other commercial terms does not affect an already paid Subscription period and applies to the next renewal, new settlement period, or new invoice.

9.29. Notice of Future Term Changes
The Provider is entitled to notify the Client of changes in price, Tariff, limits, functional scope, renewal rules, or other future terms via email, through the Platform interface, Personal Account, invoice, renewal notice, or by other electronic means.

9.30. Minimum Notice Period for New Price
Unless a different period is specified in the invoice, order, or other applicable document, a notice of price change for a future renewal is sent prior to the start of such renewal.

9.31. Client Right to Refuse Renewal Under New Terms
If the Client does not agree with new renewal terms, it is entitled to disable auto-renewal or refuse renewal prior to the start of the next settlement period in compliance with the rules and deadlines established by these Rules.

9.32. No Obligation to Maintain Archive Tariff
The Provider is not obligated to maintain an archive or previously active Tariff, price, functional scope, bonuses, limits, or special proposal for future periods for the Client, unless otherwise expressly confirmed by the Provider in an invoice, order, commercial proposal, or other mandatory document.

9.33. Special Renewal Terms
For individual clients, Tariffs, sales channels, jurisdictions, payment models, promotions, or Subscription types, the Provider is entitled to establish special rules for auto-renewal, cancellation, upgrades, downgrades, and price changes. Such special rules shall apply with priority to the respective part of the relationship.

10. Additional Services and Excess Usage

10.1. Separate Formalization
Add-ons, additional limits, separate modules, one-time options, and other paid expansions may be formalized separately from the base Subscription via an invoice, order, commercial proposal, payment form, or other billing document of the Provider.

10.2. Standalone Volume of Terms
For an Add-on or other separate paid option, the Provider is entitled to separately determine the composition, limits, duration, price, currency, activation procedure, and other applicable terms.

10.3. Separate Invoice
The Provider is entitled to issue separate invoices for the Subscription, Add-ons, limit increases, Excess Usage, one-time options, taxes, recalculations, and other charges or combine such charges into a single invoice.

10.4. Activation After Payment
Unless otherwise expressly stated by the Provider, an Add-on, additional limit, separate module, or other paid option is activated after receipt of full payment.

10.5. Excess Usage
If the corresponding mode is directly permitted by the Provider, usage of the Platform beyond the base limits may be accounted for as Excess Usage and subject to separate payment.

10.6. Post-payment of Excess Usage
If expressly provided for by the Tariff, Platform interface, or Individual Document, Excess Usage may be paid post-factum based on a separate invoice or other billing document.

10.7. No Obligation to Permit Excess Usage
Unless otherwise expressly stated by the Provider, reaching a limit does not imply an automatic right of the Client to Excess Usage, post-payment, or the provision of additional volume without prior coordination.

10.8. Payment Deadline
The payment deadline for an invoice for an Add-on, Excess Usage, or other separate paid option is determined in the respective invoice, order, payment form, or other billing document.

10.9. Default Deadline
If the payment deadline is not expressly stated, such invoice is subject to payment within 3 business days from the date of its issuance.

10.10. Consequences of Non-payment
Non-payment of an invoice for an Add-on, Excess Usage, or other separate paid option gives the Provider the right not to activate the respective volume, restrict further usage, suspend access to the respective function, or apply other measures provided for by these Rules and the User Agreement.

11. Refunds, Service Credits, and Absence of Acceptance Certificates

11.1. General Refund Principle
Refunds are performed only in cases expressly provided for by these Rules, the User Agreement, an Individual Document, a separate agreement of the parties, or mandatory legal regulations.

11.2. Cases Where a Cash Refund is Possible
A cash refund may be performed, inter alia, in the event of:
a) duplicate payment;
b) an erroneously charged amount;
c) termination of the Subscription or change in the volume of paid access, if a refund is directly provided for by applicable documents;
d) other cases expressly provided for by these Rules or an Individual Document.

11.3. Base for Refund Calculation
When calculating a refund amount, the Provider is entitled to take into account:
a) the cost of actually provided access and usage of the Platform;
b) the cost of actually provided Add-ons, limit expansions, and other paid options;
c) the value of used bonuses, if their accounting is directly provided for by applicable conditions;
d) other amounts subject to withholding under mandatory legal regulations or a directly applicable contractual term.

11.4. Refund for Monthly Subscription
For a monthly Subscription, a refund, if applicable, is determined based on the paid but unused period starting from the access termination date.
If access is preserved until the end of an already paid settlement period, a separate refund for such period is not performed, unless otherwise expressly confirmed by the Provider.

11.5. Refund for Annual or Other Long-term Subscription with a Discount
If a Subscription was paid for a year or other long period (not less than 3 months) with a discount for a long-term period, the refund amount is determined taking into account recalculation at the standard base price of the respective accounting period without the application of the long-term Subscription discount.

11.6. Refund Formula for Long-term Subscription
Unless otherwise expressly agreed by the parties, the refund amount for an annual or other long-term Subscription is determined as follows:
a) the standard base Subscription price for one month without taking into account the discount for a long-term period, active on the date the Subscription was formalized, is determined;
b) the number of full calendar months from the start date of the paid period until the end of the calendar month in which access is terminated is determined;
c) the cost of the actually used period based on the base monthly price under sub-point “a” is calculated;
d) the cost under sub-point “c” is subtracted from the amount actually paid by the Client for the respective long period;
e) the positive difference constitutes the refund or offset amount in favor of the Client;
f) if no positive difference exists, a cash refund is not performed.

11.7. Refund Form
Unless otherwise expressly agreed by the parties, overpayment may:
a) be returned to the Client in cash; or
b) be offset against future payments of the Client.
The method is determined by the Provider taking into account applicable law, settlement status, and technical possibility.

11.8. Refund Deadline and Procedure
Refunds are performed after verification of grounds, calculation of the refund amount, and determination of the presence of debt, offsets, unpaid charges, or other amounts subject to withholding. The specific refund deadline may be determined by applicable law, bank procedures, and the Provider's settlement infrastructure.

11.9. Service Credits Under SLA
In cases expressly provided for by the SLA, the Client is entitled to receive service credits in the manner and under the terms of the SLA. Service credits are not converted into cash and are offset against subsequent payments or in final settlements if the Subscription is terminated. Such model is directly fixed in current gro.now documents.

11.10. Exclusive Nature of Service Credits Under SLA
Unless otherwise expressly provided for by mandatory legal regulations or an individual agreement of the parties, service credits are a special means of compensation for SLA breaches in the volume and under the terms established by the SLA. This logic is consistent with the current SLA and b2b-Agreement.

11.11. Absence of Formal Acceptance Certificates
Acceptance certificates (Acts) for services rendered, handover certificates, or other similar acts within the framework of a standard Subscription are not drafted or signed, unless otherwise expressly agreed by the parties in a separate document. Such approach is already fixed in current gro.now documents.

11.12. Confirmation of Fact and Volume of Access Provision
Platform System Data, system billing data, monitoring data, logs, Platform reports, and other Provider accounting data are recognized as the fact and volume of providing access, using the Platform, applying limits, providing functions, Add-ons, and other settlement metrics.

11.13. Priority of System Data in Case of Dispute
In the event of a dispute regarding the fact of access provision, usage volume, Subscription validity period, charges, limits, service credits, or refund amount, the Provider's accounting and monitoring data shall be definitive, unless the Client provides credible evidence of a manifest technical error. A similar approach is already used in the SLA and the b2b-Agreement.

11.14. Priority of Special Terms
If special rules for refunds, offsets, service credits, or confirmation of service provision are established for an individual Tariff, Add-on, promotion, long-term Subscription, pilot, bonus, individual order, or other relationship model, such special rules shall apply with priority to the respective part of the relationship.

12. Amendment of Rules

12.1. Rule Updates
The Provider is entitled to change these Rules by publishing a new revision on the gro.now website.

12.2. Relationship with the User Agreement
The procedure for a new revision of the Rules coming into force, the procedure for notifying the Client, and the consequences of disagreement with changes are determined by the User Agreement for gro.now (b2b) platform clients, unless otherwise expressly stated in these Rules.

12.3. Editorial Changes
Editorial, technical, and clarifying changes that do not worsen the Client's position for an already paid period may be applied from the date of publication of the new revision.

12.4. Substantial Changes to Commercial Rules
Changes affecting the settlement procedure, invoicing, payment deadlines, refund procedure, auto-renewal procedure, limit calculation procedure, or other substantial commercial terms apply to future periods, unless otherwise expressly provided for by mandatory legal regulations, a signed document, or these Rules.

12.5. Already Paid Period
Unless otherwise expressly provided for by these Rules or mandatory legal regulations, a new revision of the Rules shall not worsen the Client's position in relation to an already paid Subscription period.

13. Previous Revisions

These Rules supersede the document "gro.now Platform Billing Policy (b2b)" and govern both matters previously related to billing and associated issues of pricing, limits, and special options.

Billing Policy version 1.0

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