Legal Information
Billing Policy for gro.now Platform (B2B)
Version v.1.1 as of 28.11.2025
1. General Provisions
1.1.
This Billing Policy (hereinafter – the Policy) defines the procedure for invoicing, payment, and refund of payments for gro.now Platform services, as well as the rules for auto-renewal and changing Subscriptions.
1.2.
The Policy is an integral part of the Customer Agreement (B2B) (https://www.gro.now/legal/terms) and applies to all Customers with an active Subscription. Terms are used in the meanings specified in the Agreement.
1.3.
Unless otherwise provided in the invoice, order, or a separate agreement with the Customer, this Policy shall apply.
2. Basic Concepts
2.1. Platform
Platform – the gro.now hardware and software complex provided by the Provider under the SaaS model.
2.2. Subscription
Subscription – paid access to the Platform's functionality for the term specified in the invoice/order (month, year, etc.).
2.3. Plan (Rate)
Plan (Rate) – a package of functions and limits published at https://www.gro.now/ru#pricing, available within the Subscription.
2.4. Billing Period
Billing Period — the billing period for which the fee is accrued (usually a calendar month or year).
2.5. Act
Act – not formalized within the framework of this agreement; the fact of service provision is recognized by the data of the Platform's billing system.
2.6. Remuneration
Remuneration – the amount payable by the Customer for the Subscription, Add-ons, over-limit use, and other paid services.
2.7. Add-on
Add-on - an additional paid function, module, or quota provided beyond the basic scope of the Rate.
Add-ons may include, for example:
(i) an increase in the number of users, projects, or storage volume;
(ii) access to additional analytical or integration modules;
(iii) an increase in API limits, data processing speed, or support priority.
Add-ons are purchased separately, are valid within the active Subscription, and follow its term (unless otherwise specified in the invoice or order).
Add-ons may include, for example:
(i) an increase in the number of users, projects, or storage volume;
(ii) access to additional analytical or integration modules;
(iii) an increase in API limits, data processing speed, or support priority.
Add-ons are purchased separately, are valid within the active Subscription, and follow its term (unless otherwise specified in the invoice or order).
3. Invoicing and Payment Procedure
3.1. Advance Model.
All Subscriptions and additional options are paid in advance for the corresponding period, unless otherwise specified in the invoice.
3.2. Invoices and Payment.
a) The invoice is issued by the Provider in electronic form and sent to the administrator's email or is available in the personal account.
b) Payment is made by bank transfer using the details specified in the invoice.
c) The Subscription is activated after the full amount of payment is received.
b) Payment is made by bank transfer using the details specified in the invoice.
c) The Subscription is activated after the full amount of payment is received.
3.3. Overdue Payment.
Failure to receive payment on time may result in:
a) suspension of access until funds are received;
b) deletion of data after 30 calendar days of non-payment;
c) impossibility of renewal under the current rate terms.
a) suspension of access until funds are received;
b) deletion of data after 30 calendar days of non-payment;
c) impossibility of renewal under the current rate terms.
3.4. Documentary Confirmation.
Confirmation of the fact and volume of rendered Services are the Platform's reports and the data of the Provider's system billing.
4. Auto-Renewal and Subscription Change
4.1. Auto-Renewal.
If the Customer has not disabled auto-renewal in time, the Subscription is automatically renewed for an analogous period under the current rate terms.
4.2. Cancellation of Auto-Renewal.
The Customer may cancel auto-renewal no later than 30 calendar days before the renewal date through the Platform interface or by written notification to t@gro.now.
4.3. Plan Change.
(i) Upgrade takes effect immediately, with proportional recalculation.
(ii) Downgrade is applied from the beginning of the next period.
(iii) When changing the rate, the Customer is obliged to bring usage into compliance with the new limits.
(ii) Downgrade is applied from the beginning of the next period.
(iii) When changing the rate, the Customer is obliged to bring usage into compliance with the new limits.
4.4. Price Change.
The Provider has the right to update prices and billing terms for future periods.
For current paid Subscriptions, the price is unchanged until the end of the current term. The new price takes effect upon the next renewal with notification at least 5 calendar days in advance.
For current paid Subscriptions, the price is unchanged until the end of the current term. The new price takes effect upon the next renewal with notification at least 5 calendar days in advance.
5. Additional Services and Over-Limit Use
5.1. Additional Options, Add-ons, and Quotas
Additional options, Add-ons, and quotas are formalized by a separate invoice or order.
5.2. Over-Limit Use
Over-limit use may be paid post-factum, if provided for by the rate. The payment term is 3 business days from the invoice date.
5.3.
Unpaid additional services **are not launched**. The Provider has the right to combine items in summary invoices.
6. Currency, Taxes, and Withholdings
6.1. Prices
Prices are indicated **excluding VAT and other taxes**. If they are applicable, taxes are accrued in addition to the price.
6.2.
The Customer bears the costs of bank fees and currency conversions.
6.3.
If the Customer's legislation requires tax withholding at the source, the Customer **increases the payment (gross-up)** so that the Provider receives the full amount.
6.4.
A tax residency certificate may be provided upon the Customer's request.
7. Refunds and Service Credits
7.1. General Rules for Refunds
- 7.1.1. As a general rule, monetary refunds for paid Subscription periods **are not provided**, with the exception of:
a) duplicate payments;
b) erroneously accrued amounts;
c) refund by agreement of the parties;
d) cases where the Customer's right to a refund for a paid but unused period is explicitly provided for by the Agreement, Order/Invoice, or this Billing Policy. - 7.1.2. This section determines the procedure for calculating the refund amount **only in the cases specified in sub-clause 7.1.1(c)-(d)**. In other situations, monetary refunds are not carried out.
7.2. Service Credits under SLA
In cases of SLA violation, the Customer receives service credits according to https://www.gro.now/legal/sla. Credits **are not converted into money** and are offset against subsequent payments.
7.3.
In case of early termination of the Agreement, the funds paid but not used by the Customer are subject to refund under the conditions set out in this section.
7.4.
The refund of funds is carried out for the paid but **unused Subscription period**, starting from the date of termination of the Agreement, taking into account the provisions on discounts and recalculation of the cost.
7.5. Deductions from the Refund Amount
a) the cost of services actually rendered and access to the Service provided, calculated based on the **standard (basic) price for the Accounting Period without applying discounts for a long-term Subscription**;
b) penalties, fines, and other compensatory amounts provided for by the Agreement, related to the early termination of the Agreement and/or breach of obligations by the Customer (if applicable).
b) penalties, fines, and other compensatory amounts provided for by the Agreement, related to the early termination of the Agreement and/or breach of obligations by the Customer (if applicable).
7.6. Procedure for Calculating the Refund Amount for Standard Monthly Subscription
For a standard monthly Subscription, the amount to be refunded (if applicable under clause 7.1) is calculated as follows:
a) the total amount paid by the Customer for the corresponding paid period is taken as a basis;
b) the cost of services actually rendered, including the time during which the Customer was provided access to the Service until the date of termination of the Agreement, is deducted from the specified amount;
c) the cost of services actually rendered within the paid Accounting Period is calculated proportionally to the number of calendar days of use in that period.
a) the total amount paid by the Customer for the corresponding paid period is taken as a basis;
b) the cost of services actually rendered, including the time during which the Customer was provided access to the Service until the date of termination of the Agreement, is deducted from the specified amount;
c) the cost of services actually rendered within the paid Accounting Period is calculated proportionally to the number of calendar days of use in that period.
7.7. Procedure for Calculating the Refund Amount for Long-Term Subscription with a Discount
- 7.7.1. If the Subscription was formalized for a long period (e.g., a year) with a long-term discount, the refund amount upon early termination of the Agreement (if applicable under clause 7.1) is determined as follows:
a) the **standard (basic) price** for the Accounting Period (month, etc.) **without considering discounts** for a long-term Subscription, effective at the Provider on the Subscription date, is determined;
b) the cost of actually used Accounting Periods is calculated based on the standard (basic) price;
c) the cost of actually used Accounting Periods is deducted from the amount paid by the Customer for the entire paid Subscription period;
d) the **positive difference** between the paid amount and the cost of actually used Accounting Periods constitutes the amount subject to refund to the Customer. - 7.7.2. If the cost of actually used Accounting Periods **is equal to or exceeds the amount** paid by the Customer for the entire paid Subscription period, **no refund is made**.
- 7.7.3. If additional bonuses (e.g., free access to individual functions or Additional Services) were provided to the Customer as part of the Subscription discount, the Provider has the right to include the **cost of such bonuses** in the calculation of actually used services.
7.8. Conditions under which no Refund is Made.
No refund is made:
a) for the billing period (month or other Accounting Period) in which access to the Service was **actually provided** to the Customer and used by it (in full or in part), unless the parties explicitly agreed otherwise;
b) for additional services and services **fully rendered** before the date of termination of the Agreement;
c) if the recalculation of the cost of actually used Subscription periods (taking into account the cancellation of long-term Subscription discounts) shows that the **cost of used services is equal to or exceeds the amount** actually paid by the Customer.
a) for the billing period (month or other Accounting Period) in which access to the Service was **actually provided** to the Customer and used by it (in full or in part), unless the parties explicitly agreed otherwise;
b) for additional services and services **fully rendered** before the date of termination of the Agreement;
c) if the recalculation of the cost of actually used Subscription periods (taking into account the cancellation of long-term Subscription discounts) shows that the **cost of used services is equal to or exceeds the amount** actually paid by the Customer.
7.9. Refund Procedure
- 7.9.1. To initiate a refund, the Customer sends the Provider a **written notification** (through the channels provided for by the Agreement), containing:
a) the details for transferring the refund amount;
b) if necessary – an estimated calculation of the amount to be refunded according to the Customer's opinion. - 7.9.2. The Provider **within 10 business days** from the date of receiving the notification:
a) conducts a verification; and
b) sends the Customer a calculation of the refund amount or a reasoned refusal (in full or in part) indicating the grounds. - 7.9.3. Upon **agreement between the parties** on the refund amount, the transfer of funds is made by the Provider within **10 business days** from the date of such agreement.
- 7.9.4. The Provider **is not responsible for the delay** in the actual crediting of the refund amount caused by the actions of payment systems, banks, and other third parties.
8. Inception and Termination of Obligations
8.1. The Subscription takes effect:
a) from the date of receipt of payment by the Provider; or
b) from the start date of the period specified in the invoice, if it occurs later.
b) from the start date of the period specified in the invoice, if it occurs later.
8.2. The Subscription terminates:
a) upon expiration of the paid term if auto-renewal is not activated;
b) upon unilateral refusal by the Customer (see Section 19 of the Customer Agreement);
c) upon termination of the Agreement.
b) upon unilateral refusal by the Customer (see Section 19 of the Customer Agreement);
c) upon termination of the Agreement.
8.3.
After termination of the Subscription, data deletion/export is carried out in the manner provided for in the Customer Agreement and SLA.
9. Billing Disputes
9.1.
The Customer has the right to send a reasoned claim regarding billing within 3 business days after the end of the billing month.
9.2.
The absence of claims within the established period means the Customer's consent to the accruals.
9.3.
Disputes are resolved in the manner established by Section 20 of the Customer Agreement.
10. Policy Amendments and Notifications
10.1.
The Provider has the right to amend this Policy by publishing the updated version at https://www.gro.now/legal/billing-policy.
10.2. Material Changes
Material changes (affecting the payment, refund, and auto-renewal procedure) take effect 5 calendar days after publication.
10.3. Editorial and Technical Changes
Editorial and technical changes (clarification of wording, update of links, details) are applied **immediately**.
10.4.
Use of the Platform after the changes take effect means the Customer's consent to the new version.
11. Provider Contacts and Details
“Pwron” LLP
BIN 241040012133
Republic of Kazakhstan, Almaty, Bostandyk district, Satpayev St., 90/54, apt. 5, index 050000
E-mail: t@gro.now
Website: https://gro.now
BIN 241040012133
Republic of Kazakhstan, Almaty, Bostandyk district, Satpayev St., 90/54, apt. 5, index 050000
E-mail: t@gro.now
Website: https://gro.now
Previous versions:
Version 1.0
Version 1.0