Billing Policy for the gro.now Platform (b2b)
Version v.1.0 dated 23.10.2025
1. General Provisions
1.1.
This Billing Policy (hereinafter – the Policy) defines the procedure for invoicing, payment, and refunds for the services of the gro.now Platform, as well as the rules for auto-renewal and changes to Subscriptions.
1.2. - 1.3.
1.2. This Policy is an integral part of the User Agreement for clients (b2b) (https://app.gro.now/legal/b2b-Terms) and applies to all Clients with an active Subscription. Terms are used in the meanings specified in the Agreement.
1.3. Unless otherwise provided in an invoice, order, or separate agreement with the Client, this Policy shall apply.
1.3. Unless otherwise provided in an invoice, order, or separate agreement with the Client, this Policy shall apply.
2. Key Concepts
2.1. - 2.7.
- 2.1. Platform – the gro.now hardware and software complex provided by the Provider on a SaaS model.
- 2.2. Subscription – paid access to the Platform's functionality for the term specified in the invoice/order (month, year, etc.).
- 2.3. Plan (Tariff) – a package of functions and limits published at https://gro.now/#pricing, available as part of a Subscription.
- 2.4. Billing Period – the billing period for which a fee is charged (usually a calendar month or year).
- 2.5. Acceptance Act – is not issued under this agreement; the data from the Platform's billing system is recognized as the fact of service provision.
- 2.6. Fee – the amount payable by the Client for the Subscription, Add-ons, overage use, and other paid services.
- 2.7. Add-on — an additional paid feature, module, or quota provided beyond the base volume of the Tariff. Add-ons may include, for example: (i) an increase in the number of users, projects, or storage volume; (ii) access to additional analytical or integration modules; (iii) an increase in API limits, data processing speed, or support priority. Add-ons are purchased separately, are valid within an active Subscription, and follow its term (unless otherwise specified in the invoice or order).
3. Invoicing and Payment Procedure
3.1. Advance Payment Model.
- All Subscriptions and additional options are paid in advance for the corresponding period, unless otherwise specified in the invoice.
3.2. - 3.4.
3.2. Invoices and Payment.
a) The invoice is issued by the Provider in electronic form and sent to the administrator's e-mail or is available in the personal account.
b) Payment is made by bank transfer to the details specified in the invoice.
c) The Subscription is activated after the full payment amount is received.
3.3. Overdue Payment.
Failure to receive payment on time may result in:
a) suspension of access until the funds are received;
b) deletion of data after 30 calendar days of non-payment;
c) inability to renew under the current tariff conditions.
3.4. Documentary Confirmation.
The reports of the Platform and the data from the Provider's system billing serve as confirmation of the fact and volume of the Services provided.
a) The invoice is issued by the Provider in electronic form and sent to the administrator's e-mail or is available in the personal account.
b) Payment is made by bank transfer to the details specified in the invoice.
c) The Subscription is activated after the full payment amount is received.
3.3. Overdue Payment.
Failure to receive payment on time may result in:
a) suspension of access until the funds are received;
b) deletion of data after 30 calendar days of non-payment;
c) inability to renew under the current tariff conditions.
3.4. Documentary Confirmation.
The reports of the Platform and the data from the Provider's system billing serve as confirmation of the fact and volume of the Services provided.
4. Auto-Renewal and Subscription Changes
4.1. Auto-Renewal. If the Client has not disabled auto-renewal in time, the Subscription is automatically renewed for a similar period under the current tariff conditions.
4.2. Cancellation of Auto-Renewal. The Client may cancel auto-renewal no later than 30 calendar days before the renewal date through the Platform's interface or by written notice to t@gro.now.
4.3. Plan Change.
(i) An upgrade takes effect immediately, with a pro-rata recalculation.
(ii) A downgrade applies from the beginning of the next period.
(iii) When changing the tariff, the Client is obliged to bring the usage into compliance with the new limits.
4.4. Price Changes. The Provider has the right to update prices and billing conditions for future periods. For existing paid Subscriptions, the price remains unchanged until the end of the current term. The new price takes effect at the next renewal with a notice of at least 5 calendar days.
4.2. Cancellation of Auto-Renewal. The Client may cancel auto-renewal no later than 30 calendar days before the renewal date through the Platform's interface or by written notice to t@gro.now.
4.3. Plan Change.
(i) An upgrade takes effect immediately, with a pro-rata recalculation.
(ii) A downgrade applies from the beginning of the next period.
(iii) When changing the tariff, the Client is obliged to bring the usage into compliance with the new limits.
4.4. Price Changes. The Provider has the right to update prices and billing conditions for future periods. For existing paid Subscriptions, the price remains unchanged until the end of the current term. The new price takes effect at the next renewal with a notice of at least 5 calendar days.
5. Additional Services and Overage Use
5.1.
Additional options, Add-ons, and quotas are formalized by a separate invoice or order.
5.2.
Overage use may be paid post-factum if provided for by the tariff. The payment term is 3 business days from the date of the invoice.
5.3.
- Unpaid additional services are not activated. The Provider has the right to combine items in consolidated invoices.
6. Currency, Taxes, and Withholdings
6.1.
Prices are quoted exclusive of VAT and other taxes. If applicable, taxes are charged in addition to the price.
6.2.
The Client bears the costs of bank commissions and currency conversions.
6.3. - 6.4.
6.3. If the Client's legislation requires withholding tax at source, the Client shall increase the payment (gross-up) so that the Provider receives the full amount.
6.4. A certificate of tax residency may be provided upon the Client's request.
6.4. A certificate of tax residency may be provided upon the Client's request.
7. Refunds and Service Credits
7.1.
- Monetary refunds are not provided for paid periods, except for: a) duplicate payments; b) erroneously charged amounts; c) refunds by agreement of the parties.
7.2. - 7.3.
- 7.2. In cases of SLA violation, the Client receives service credits in accordance with https://app.gro.now/legal/sla. Credits are not converted into money and are applied to subsequent payments.
- 7.3. Termination of the Subscription at the Client's initiative does not entail a refund for the remaining period.
8. Commencement and Termination of Obligations
8.1. The Subscription comes into effect:
a) from the date the payment is received by the Provider; or
b) from the start date of the period specified in the invoice, if it occurs later.
8.2. The Subscription terminates:
a) upon the expiration of the paid term if auto-renewal is not activated;
b) upon unilateral termination by the Client (see Section 19 of the User Agreement);
c) upon termination of the Agreement.
8.3. After the termination of the Subscription, the deletion/export of data is carried out in the manner provided for by the User Agreement and the SLA.
a) from the date the payment is received by the Provider; or
b) from the start date of the period specified in the invoice, if it occurs later.
8.2. The Subscription terminates:
a) upon the expiration of the paid term if auto-renewal is not activated;
b) upon unilateral termination by the Client (see Section 19 of the User Agreement);
c) upon termination of the Agreement.
8.3. After the termination of the Subscription, the deletion/export of data is carried out in the manner provided for by the User Agreement and the SLA.
9. Billing Disputes
- 9.1. The Client has the right to send a reasoned claim regarding billing within 3 business days after the end of the billing month.
- 9.2. The absence of claims within the established period means the Client's agreement with the charges.
- 9.3. Disputes are resolved in the manner established by Section 20 of the User Agreement.
10. Policy Changes and Notifications
10.1.
The Provider has the right to change this Policy by publishing an updated version at https://app.gro.now/legal/billing.
10.2.
Substantive changes (affecting the order of payments, refunds, auto-renewal) come into effect 5 calendar days after publication.
10.3.
Editorial and technical changes (clarification of wording, updating of links, details) apply immediately.
10.4.
Use of the Platform after the changes come into effect means the Client's agreement with the new version.
11. Provider's Contacts and Details
Pwron LLP
BIN 241040012133
Republic of Kazakhstan, Almaty, Bostandyk district, Satpayev str., 90/54, apt. 5, postal code 050000
E-mail: t@gro.now
Website: https://gro.now
BIN 241040012133
Republic of Kazakhstan, Almaty, Bostandyk district, Satpayev str., 90/54, apt. 5, postal code 050000
E-mail: t@gro.now
Website: https://gro.now