Promotion Rules: "Smartphone Giveaway for Survey Participation" (Public Offer)

Version v.1.0, effective September 20, 2025

1. General Provisions

1.1.

This document is an official proposal (public offer, hereinafter - the Rules) from the Organizer to participate in the 'Smartphone Giveaway for Survey Participation' promotion (hereinafter - the Promotion) conducted on the gro.now platform.

1.2. Promotion Organizer.

LLP 'Pwron', BIN 241040012133, Republic of Kazakhstan, Almaty, Bostandyk district, Satpayeva St., 90/54, apt. 5, index 050000, email: t@gro.now, website: https://gro.now/ (hereinafter - the Organizer, gro.now).

1.3. Purpose of the Promotion.

To encourage participation in surveys on the gro.now platform and increase user engagement.

1.4. Documents Governing Participation in the Promotion.

these Rules (public offer),
the User Agreement for gro.now respondents,
the Policy on the processing of personal data of respondents,
the Cookie Policy,
the Consent to the processing of personal data.

In case of conflict, these Rules shall have priority regarding the Promotion.

2. Acceptance of the Promotion Rules

2.1.

Performing actions aimed at participating in the Promotion (including, but not limited to: registering on the gro.now platform, authorizing, filling out a questionnaire, starting/completing a survey, clicking 'Participate', 'Accept', 'Submit' buttons in the gro.now interfaces) is recognized as acceptance of the Rules as a public offer, as well as confirmation of having read the documents specified in clause 1.4 of the Rules and consent to their application.

2.2.

A person who has performed the specified actions and meets the requirements of section 4 of the Rules is recognized as a participant in the Promotion (hereinafter - the Participant).

2.3.

A person who does not agree with any of the terms of the Rules must refrain from performing the specified actions and from participating in the Promotion.

3. Period, Territory, and Information Resources

3.1.

Promotion Period: from {{start_date}} to {{end_date}} (inclusive).

3.2.

Date of summarizing the results within {{counting_period}} days after the end of the promotion period (more details in section 8 of the Rules).

3.3.

Territory of the Promotion: Republic of Kazakhstan.

3.4.

Information page: https://app.gro.now/signup?respondent=true.

4. Participants and Eligibility Conditions

4.1.

Only adult individuals who are residents of the Republic of Kazakhstan and have/create an account on the gro.now platform (hereinafter - 'Account') may participate.

4.2.

Participation is free and does not require a purchase or payment.

4.3.

To participate, you must register on the gro.now platform and agree to the documents specified in clause 1.4 of the Rules.

4.4.

One Participant = one Account. Multiple accounts are prohibited.

4.5.

Employees and contractors of the Organizer, as well as their close relatives, are not eligible to participate in the Promotion.

5. Prize, Quantity, and Substitution

5.1.

Promotion Prize: smartphone {{iphone_model}} (hereinafter – the Prize).

5.2.

Retail value of the Prize: approximately {{retail_value}} KZT (not a public offer from the seller).

5.3.

Number of Prizes: 1 piece.

5.4.

If the specified model is unavailable, the Organizer has the right to replace the Prize with a product of equivalent retail value, comparable in class/characteristics.

5.5.

The prize is not exchangeable for cash or other valuables.

5.6.

The categories, standards, characteristics, and any other parameters of the Prize are determined by the Organizer. The Organizer is not responsible for the quality of the Prize.

5.7.

The winner is not entitled to transfer the right to receive the Prize to a third party or to receive the Prize in a cash equivalent.

5.8.

From the moment the Prize is handed over to the Participant, the right of ownership of the Prize, as well as all risks and expenses associated with the Prize, pass to the Participant.

6. How to Get Chances to Win

6.1.

Each Participant accumulates 'chances' – entries in the prize draw list.

6.2. Base Chances:

Each correct completion of any survey on the gro.now platform during the Promotion period = 1 (one) chance.

6.3. Doubling Chances for Profile:

If, after registration, the Participant completes their Questionnaire/Profile (to the extent displayed as 'Profile complete' in the personal account at the link {{profile_url}}), their total number of chances for the entire Promotion period is multiplied by 2 (the x2 coefficient is applied once at the time of summarizing the results).

7. Fair Participation and Grounds for Disqualification

7.1.

A chance is counted only for the correct and conscientious completion of a survey.

7.2. The Organizer has the right not to count/annul participation if:

answers are skipped or incomplete;
answers contradict the information in the Profile/Questionnaire;
the same survey is completed repeatedly from the same Account without direct permission;
signs of abuse are detected: multiple accounts, bots/scripts/emulators, distortion of geo-data (VPN/proxy to bypass restrictions), 'speeding' through, copy-pasting, etc.

8. Procedure for Determining the Winner

8.1. Fixing Participation Results.

As of 23:59:59 Astana time on {{end_date}}, the Organizer fixes the list of Participants and the number of their chances accrued in accordance with clauses 6 and 7 of the Rules. After this time, participation data for the Promotion period is not changed.

8.2. Eligibility and Integrity Check.

Before the draw, an automated and/or manual check is carried out for:

age (18 years), residency of the RK, Account status (absence of blocks/violations);
absence of multiple accounts and other abuses (see clause 7 of the Rules);
correctness of the 'Profile complete' status (for applying the x2 coefficient). Entries that do not pass the check are excluded from the draw with a corresponding note in the log.

8.3. Forming the List of Chances.

A single list of chances is formed for the Participants who have passed the check, where each Participant corresponds to N entries, equal to the number of their chances (taking into account the x2 coefficient). For transparency purposes:

a CSV file is exported with the fields: participant_id (or email mask), total_chances, profile_multiplier, final_chances;
a control sum of the file is calculated (e.g., SHA256), which is included in the Draw Protocol.

8.4. Assigning Ranges.

The list of chances is assigned a sequential numbering from 1 to T, where T = the sum of all final_chances. Each Participant corresponds to a continuous range of numbers.

8.5. Generating a Random Number and Determining the Winner.

Within {{counting_period}} calendar days after {{end_date}}, the Organizer generates one random integer in the range [1; T] using a system-level cryptographically secure random number generator.

The Participant whose range the selected number falls into is declared the Winner.

8.6. Determining the Backup Winner.

Simultaneously, a second random number is generated in the range [1; T], excluding the Winner's range (or a re-generation is performed if it falls into that range). The Participant whose range the second number falls into is declared the Backup Winner.

8.7. Protocol and Publication.

Based on the results, a Draw Protocol is formed (date/time, T, the drawn numbers, the control sum from clause 8.3, technical identifiers of the Winner and Backup Winner). The protocol is kept by the Organizer and may be (in a part not containing personal data) published on https://app.gro.now/signup?respondent=true.

8.8. Redetermining the Winner.

In case of refusal/impossibility of awarding the Prize to the Winner, the Prize is transferred to the Backup Winner. If it is impossible to award the Prize to the Backup Winner, a redetermination of the winner is conducted among the remaining Participants according to the procedure in clause 8 (with a new fixing and protocol).

9. Notification, Verification, and Protection against Abuse

9.1.

Within 10 days from the date of determining the Winner, the Organizer will send them a notification to the email specified during registration/in the Account.

9.2.

To receive the Prize, the Winner must, within the period specified in the letter, express their consent to receive the Prize and provide data for identification and tax accounting: IIN, full name, date of birth, contact phone number, if necessary – an identity document (for age/residency verification).

9.3.

Failure to comply with this condition is considered a refusal by the Winner to receive the Prize, as a result of which the Winner forfeits the right to the Prize without any compensation from the Organizer. The Organizer conducts a redetermination of the winner.

10. Prize Transfer and Deadlines

10.1.

The prize must be received within 30 calendar days from the date the results are announced.

10.2.

The prize is awarded by the Organizer personally to the Winner. To receive the Prize, the Winner must, at the Organizer's request, present an identity document and its copy, and also sign a report form confirming the fact of the Prize transfer.

10.3.

The method of transfer is agreed upon individually: self-pickup in Almaty or delivery within the RK (usually at the Organizer's expense; details are specified in the Winner's notification).

10.4.

If for any reason the Prize cannot be received by the Winner, including the inability to contact the Winner in any way within the period specified by the Organizer, as well as in the case of the Winner's refusal of the Prize, such a Winner loses the right to the Prize without any compensation from the Organizer, and the Backup Winner becomes the Winner. In this case, the corresponding Participant forfeits the right to receive the Prize and is not entitled to demand the issuance of the Prize or any other compensation.

11. Taxes and Fees

11.1.

The Organizer bears the costs of paying taxes arising for the Winner in connection with receiving the Prize. Expenses not provided for in this clause are borne by the prize draw winner independently.

11.2.

The winner is obliged to provide the data necessary for tax reporting and identification (see clause 9). Failure to provide the data forfeits the right to the Prize and entails a redetermination of the winner.

12. Liability and Limitations

12.1.

The Organizer is not responsible for failures in communication/mail/messengers, the actions of courier/postal services, as well as for the impossibility of participation arising from reasons beyond the Organizer's control.

12.2.

The Organizer has the right to refuse to award the Prize if violations of these Rules/the User Agreement are discovered, as well as if the Winner fails to provide the required data/documents.

12.3.

Any claims regarding the Prize (quality of the product, warranty service) after the Prize is transferred are resolved in accordance with the rules/warranty conditions of the manufacturer/seller. The Winner must submit such claims directly to the seller/manufacturer. The Organizer, for its part, will provide all supporting documents.

13. Changes to the Rules, Suspension, and Force Majeure

13.1.

The Organizer has the right to make changes that do not worsen the position of the Participants (correction of typos, clarification of links/procedures), as well as to extend deadlines in case of force majeure. All changes take effect from the moment of publication on https://app.gro.now/signup?respondent=true and do not have retroactive effect.

13.2.

The Organizer has the right to suspend/terminate the Promotion in the event of force majeure, technical/legal risks, or violations affecting the legality/security of its conduct, with the publication of relevant information on https://app.gro.now/signup?respondent=true.

14. Legal Disclaimer

14.1.

The promotion is not a game of chance, lottery, or bet, and does not require payment for participation. Legal regulation is under the law of the Republic of Kazakhstan.

14.2. Mandatory pre-trial claim procedure.

Before going to court, the Participant must send a written claim to the Organizer: to the e mail: t@gro.now (subject line: 'Claim for Promotion'); and/or by mail/courier to the address specified in section 1 of these Rules.
The claim must contain: Full name, IIN, contact details, description of the disputed situation and demands, their legal and factual basis, calculation of amounts (if any), a list and copies of supporting documents.
The date of receipt of the claim is considered: for e mail - the date of its arrival on the Organizer's mail server; for mail - the date of delivery according to the notification.
The Organizer reviews the claim within 30 (thirty) calendar days from the date of receipt (Asia/Almaty time) and sends a reasoned response to the applicant's e mail.
If additional verification is necessary, the period may be extended to 45 (forty-five) calendar days with notification to the applicant.
Going to court is allowed only if no response is received within the specified period or in case of a full/partial refusal.

14.3.

Disputes are subject to consideration by the courts of the Republic of Kazakhstan at the place of registration of the Organizer.

14.4.

In all matters not provided for by the Rules and the documents specified in clause 1.4 of the Rules, the norms of the Legislation of the RK apply.

15. Organizer's Contacts

Questions about the Promotion: t@gro.now (subject line: 'Promotion: smartphone giveaway').