Legal Information

Special Terms of the “1,000 Completed Surveys Free” Promotion for New Clients of the gro.now Platform

Revision v.1.0 dated 29 July 2026. Participant registration period: from 1 August 2026 through 31 August 2026 inclusive

1. General Provisions

1.1. Promotion Provider and Platform Provider: Pwron LLP, BIN 241040012133, operating under the gro.now brand, whose address and contact details are set out in the User Agreement for clients of the gro.now Platform (b2b), hereinafter the “Provider”.

1.2. These Terms are special terms for the provision of Demo Access and a Marketing Bonus under the User Agreement for clients of the gro.now Platform (b2b) and the gro.now Pricing, Limits, and Settlement Rules (b2b).

With respect to eligibility criteria, the Demo Access term, the scope of available features, and the method of counting the promotional limit, these Terms prevail. In all other respects, the User Agreement, the Pricing Rules, the AUP, the DPA, and the Survey and Activity Rules apply.

1.3. Participation in the promotion and use of the Platform are subject to:

  • the User Agreement for clients of the gro.now Platform (b2b);
  • the gro.now Pricing, Limits, and Settlement Rules (b2b);
  • the Survey and Activity Rules;
  • the Acceptable Use Policy;
  • the Data Processing Agreement for the gro.now Platform (DPA);
  • other Provider documents applicable to the Platform features used by the Client.

With respect to eligibility criteria for the promotion, the free access term, and the method of counting the Promotional Limit, these Terms prevail. In all other respects, the Provider documents listed above apply.

1.4. Under the promotion, new legal entities and individual entrepreneurs are provided with Demo Access to Platform functionality and a Marketing Bonus in the form of a limit of up to 1,000 Completed Respondent Surveys (hereinafter the “Promotional Limit”).

1.5. A Completed Survey is a single completion of a survey by one Respondent in which the Respondent reached the end of the survey as provided by the scenario, successfully submitted answers, and the completion was recorded by the Platform with a completed status.

Incomplete, interrupted, and unsubmitted completions do not reduce the Promotional Limit, even if they may be counted by the Platform as Completed Forms for other purposes under the Pricing Rules.

For counting the Promotional Limit, this definition applies with priority over the general definition of a Completed Form in the Pricing Rules.

1.6. The promotion applies to new Clients who register a Client Account on the Platform during the period from 1 August 2026 through 31 August 2026 inclusive.

2. Who May Participate

2.1. The promotion is available to legal entities and individual entrepreneurs that, before registering under the promotion:

  • have not created a Client Account on the Platform;

  • have not used a paid Subscription, the Free Tariff, or gro.now Demo Access;

  • have not received a similar free limit, bonus, or special access through another Client Account;

  • are not successors or de facto continuations of a person that previously used the Platform, where registration of a new person is primarily aimed at obtaining the Promotional Limit again.

    2.2. A Client may participate in the promotion only once and may receive the Promotional Limit only within one Client Account. The number of Client Users within such Account is determined by the available functionality and Demo Access limits.

    2.3. Creating multiple Client Accounts by the Client itself, its employees, representatives, divisions, participants, affiliates, or otherwise related persons for the purpose of obtaining the Promotional Limit again or circumventing these Terms is not permitted.

    2.4. Use of different email addresses, phone numbers, domains, names, details, or representative data does not by itself create a right for the same Client to participate in the promotion again. Such actions may be taken into account by the Provider when verifying compliance with these Terms.

    2.5. Legal entities within the same group of companies may participate in the promotion separately if each is an independent Client, independently uses the Platform, and conducts its own Surveys and Activities. The Provider may request information necessary to confirm the independence of such persons and may refuse a separate Promotional Limit if artificial splitting of participation or circumvention of these Terms is identified.

3. Free Access Period

3.1. Demo Access is provided for one month from activation or until the Promotional Limit is exhausted — whichever occurs earlier.

3.2. The Demo Access term is calculated in accordance with the Pricing Rules. For example, if the Promotional Limit is activated on 15 August 2026, Demo Access remains in effect until the end of 15 September 2026 or until the Promotional Limit is exhausted — whichever occurs earlier. The end date and time of access are determined by the Platform time zone UTC+5 and are displayed in the Client Account.

3.3. Demo Access ends upon the first of the following events:

  • expiry of the term specified in clause 3.1;

  • exhaustion of the Promotional Limit;

  • the Client connecting a paid Tariff, unless the connection terms provide for retention of the Promotional Limit;

  • a confirmed breach of these Terms or the Provider’s documents;

  • deletion of the Client Account;

  • termination of the Client Account on the grounds provided in the User Agreement.

    3.4. Any unused balance of the free limit after the free period ends is not carried over, compensated, or exchanged for money.

    3.5. After Demo Access ends, the Client Account is transferred to Archive Mode in the manner provided by the User Agreement and the Pricing Rules, unless the Client has connected a paid Tariff. The Client is advised to export any necessary Results before Demo Access ends. Data retention periods and features available in Archive Mode are determined by the Provider’s documents and the Platform interface.

4. What Is Included in the Free Limit

4.1. Under the promotion, the client may collect up to 1,000 completed respondent surveys.

4.2. During Demo Access, the Client may have access to Platform features in the composition and within the limits displayed in the Client Account.

Individual features may be provided in a trial “as is” mode and may depend on third-party services. The list is open-ended. Individual features may have technical, quantitative, language, or functional limitations, may depend on third-party services, or may be provided as trial features “as is.” Temporary availability of a feature under the promotion does not mean it will necessarily be included in a subsequent paid Tariff.

4.3. The Provider does not provide or recruit Respondents under the promotion. The Client independently distributes links to its Surveys and Activities, invites Respondents, and ensures lawful grounds for using their contact data.

4.4. Rewards to Respondents, including cash payments, gift certificates, promo codes, mobile top-ups, goods, services, and other forms of motivation, are not included in the Promotional Limit. Respondent recruitment and provision of Rewards may be offered under a separate Order for an additional fee.

4.5. The Client may create one or more Surveys and Activities. The Promotional Limit is shared across all Surveys and Activities conducted within one Client Account.

5. Registration and Activation

5.1. To participate, a new Client Account must be registered during the promotion period on the website or in the Platform interface, and the documents listed in clause 1.3 of these Terms must be accepted.

5.2. Upon registration, the Client User must provide accurate information about themselves and the Client and confirm authority to act on behalf of the relevant legal entity or individual entrepreneur.

5.3. Bank card details are not required to activate Demo Access. At the end of Demo Access, a paid Tariff is not connected automatically and no funds are charged.

5.4. The Promotional Limit is activated after registration is completed and the mandatory actions provided by the registration interface are performed. The activation date and time are recorded by the Platform and displayed in the Client Account.

5.5. The free limit is activated automatically after registration.

5.6. The Provider may contact the participant to confirm details and assist with launching the first survey.

6. Counting Completed Surveys

6.1. Each Completed Survey counts as one unit of the Promotional Limit.

6.2. Duplicate, automatically generated, fraudulent, or otherwise invalid completions following verification may be excluded from Results and not counted toward the Promotional Limit.

6.3. The Provider may apply automated and manual mechanisms for response quality checks, data integrity controls, and protection against fraudulent activity in accordance with the Provider’s documents.

6.4. Technical test responses created by the client to check a survey may count toward the overall limit if they were fully completed and submitted via a live survey link.

6.5. The Client independently monitors use of the free limit in the personal account.

6.6. Completions created using the Platform’s special preview or testing mode do not reduce the Promotional Limit. Test completions submitted by the Client or its Users via a public live Survey link are counted on general terms if they meet the definition of a Completed Survey.

7. Transition to a Paid Tariff

7.1. After the Promotional Limit is exhausted or Demo Access ends, the Client may, on its own initiative, connect an available paid Tariff.

7.2. The feature set, limits, price, currency, billing period, and payment procedure for a paid Tariff are determined by the current Pricing Page, the Platform interface, the issued Invoice, and/or an Individual Document.

7.3. A paid Tariff is connected only at the Client’s initiative. Automatic charging of funds without the Client’s confirmation is not performed.

7.4. The terms of a paid Tariff may differ from the features and limits provided under the promotion.

8. Restrictions

8.1. The free limit may not be:

  • transferred to another company;

  • combined with limits of other accounts;

  • exchanged for money;

  • sold or resold;

  • transferred to another account;

  • used after the free period ends.

    8.2. The promotion may not be combined with other gro.now promotions and special offers unless expressly stated otherwise by the Provider.

    8.3. The Client must use the Platform in accordance with the User Agreement, the Survey and Activity Rules, the Acceptable Use Policy, the DPA, and applicable law.

    8.4. The Client independently determines the purposes, content, and target audience of its Surveys and Activities and is responsible for their lawfulness, survey content, legal grounds for inviting Respondents, obtaining necessary consents and notices, and subsequent use of Activity Data and Results.

9. Cancellation of Participation

9.1. If there are reasonable indications of a breach of these Terms or the Provider’s documents, the Provider may temporarily suspend Demo Access and use of the Promotional Limit for the duration of an investigation, and may request necessary explanations and supporting information from the Client.

9.2. Upon confirmation of a breach, the Provider may terminate the Client’s participation in the promotion and cancel any unused Promotional Limit, including in the following cases:

  • creating multiple Client Accounts to obtain the limit again;

  • providing materially inaccurate data;

  • circumventing the promotion restrictions;

  • transferring the Client Account to a third party;

  • fraudulent or other unlawful activity;

  • breach of the Provider’s documents or applicable law.

    9.3. If access is blocked for a breach of the terms, any unused limit is not restored or compensated.

10. Technical Terms

10.1. To use the Platform, the client needs internet access, a current browser, and a valid email address.

10.2. Demo Access is provided “as is” and “as available.” The Provider makes reasonable efforts to ensure stable Platform operation but does not guarantee the absence of technical interruptions, errors, limitations of trial features, or failures of third-party services.

10.3. The Service Level Agreement (SLA) and the service credits provided under it do not apply to Demo Access or the Promotional Limit.

10.4. If a confirmed technical error on the Platform’s side materially affected use of the Promotional Limit, the Provider may, after reviewing the Client’s request, extend Demo Access or restore the corresponding portion of the Promotional Limit.

10.5. The decision to extend the period or restore the limit is made by the Provider after reviewing the request.

10.6. Demo Access is provided “as is” and “as available.” The SLA and service credits do not apply to it. In the event of a confirmed technical error, the Provider may, at its discretion, extend the Demo Access term or restore part of the Promotional Limit.

11. Changes to the Terms

11.1. The Provider may clarify or amend the promotion terms if such changes do not worsen the terms already provided to participants.

11.2. The current revision of these Terms and an archive of previous revisions are published in the legal information section on the gro.now website. The revision in effect at the time of activation of a Client’s Promotional Limit applies to that Client’s participation, unless a later revision expressly improves the Client’s position.

11.3. If the promotion ends early, companies that registered before the termination date and meet the terms retain the free access previously granted.

12. Acceptance of the Terms

12.1. By registering a Client Account and checking the checkbox provided in the registration interface, the Client User confirms that they:

  • have reviewed and accept these Terms;

  • accept the User Agreement for clients of the gro.now Platform (b2b) and related documents;

  • have provided accurate information;

  • have authority to act on behalf of the Client;

  • undertake to comply with the Provider’s documents and applicable law.

    12.2. The Provider records acceptance of these Terms, including the date and time, the User and Client Account identifiers, the method of acceptance, the registration source, technical data, and the revisions of the accepted documents. Such information may be used to confirm the Client’s participation in the promotion.

    12.3. For questions about participation in the promotion, the client may contact gro.now support using the contact details published on the official website.

Short Promotion Terms

  • Registration period: 1–31 August 2026.
  • Participants: new corporate clients only (legal entities and individual entrepreneurs).
  • Bonus: up to 1,000 fully completed respondent surveys.
  • Usage period: one month from registration.
  • One free account per company.
  • No bank card required.
  • AI generation, multilingual support, voice responses, and gamification are available.
  • Respondent recruitment and Rewards are not included in the promotion.
  • After the free period ends, a tariff may be connected.
  • After Demo Access ends, a paid Tariff is not connected automatically.
  • The account is transferred to Archive Mode unless the Client has connected a paid Tariff.